After Sales Service
Consultation, support, and spare parts for your Westfield Outdoors products – quickly & reliably available.
- Personal contacts and fast communication
- Spare parts service and repair options
- Technical consultation and product training
Our Service Area
– Your reliable partner, even after purchase
– whether specialist dealers, OEM partners, or end-users. That's precisely why our service area is an important part of our company philosophy.
Our experienced service team is always available to provide personal advice – by phone, email, or on-site.
For OEM customers, specialized key account managers are available who are familiar with your projects and can react quickly.
We offer spare parts, repairs, and replacement solutions for many of our products.
Fast & fair: We want satisfied customers, even if something goes wrong.
The Westfield Outdoors After-Sales Service – ensuring long-term quality
At Westfield Outdoors, service doesn’t end with the purchase. Our After-Sales department is designed to support you long-term – with expert advice, quick assistance, and suitable solutions for any eventuality. Whether you’re an end-user, specialist dealer, or OEM partner: We focus on personal support, technical expertise, and efficient processes.
A central component of our service is the supply of spare parts for Westfield products.
Original Westfield Spare Parts – quickly available, precisely delivered
Our camping furniture, awnings, and outdoor solutions are designed for durability – but should something wear out or get damaged, we’ll provide straightforward assistance.
We offer a wide selection of Westfield spare parts, including for:
Camping chairs (e.g., joints, plastic feet, covers)
Awnings (e.g., air tubes, window foils, zippers)
Accessories and special OEM solutions
We also often have Westfield camping chair spare parts available for older models. This not only enables repairs but also promotes the sustainable use of our products – a benefit for both the environment and your wallet.
Our service team will help you identify the correct part and provide advice on assembly, function, or compatibility.
- Completely fill out the damage form with your contact details, model information, dealer information, and a precise description of the damage.
- In the drawings, please use the grid to indicate the field(s) where the damage is located on your model.
- Photograph or scan your proof of purchase.
- Photograph the damage to the tent and upload both to the corresponding fields of our form.
Please note the following
For warranty inquiries, please contact the dealer from whom you purchased the product.
Additionally, feel free to contact us for pure service inquiries or questions about our products.
Warranty period for tents: 2 years
Warranty period for furniture: 5 years
Thank you in advance for your understanding.
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Further informationIn which area can we assist you?
- Completely fill out the damage form with your contact details, model information, dealer information, and a precise description of the damage.
- In the drawings, please use the grid to indicate the field(s) where the damage is located on your model.
- Save the form with your entered content to your computer.
- Photograph or scan your proof of purchase.
- Photograph the damage to the tent.
Please use the adjacent form to submit your documents. You can upload your data up to a total data volume of 60 MB. Alternatively, you can send the documents by email to our service address service.vorzelte@westfieldoutdoors.eu.
IMPORTANT: Please do not send us any unsolicited items in advance.
Once we have received all the requested data, we will process your request as quickly as possible and get in touch with you. Please understand that this may take a few days.
After Sales Service FAQs
Where Can I get Original Westfield Spare Parts?
Original Westfield spare parts are available directly through our customer service or our authorized specialist dealers. Our service team will help you quickly identify and provide the right spare part for your product – such as camping chairs, awnings, or accessories.
Are Westfield Camping Chair Spare Parts also Available for Older Models?
Yes, for many older models, we keep common camping chair spare parts such as plastic feet, joints, covers, or armrests in stock. Even if your model is no longer in the current range, we will gladly check the availability of suitable components.
How Does a Spare Part Order Work at Westfield?
Simply contact our service team by email or phone. It’s best to have the model name, a photo of the defective part, and, if applicable, the purchase invoice ready. We will then quickly check availability and send you an offer including delivery time.
Does Westfield also Offer Repairs?
Yes, for many products – especially for awnings and more complex OEM solutions – we offer repair services or replacement solutions. Our technical team will assess the damage and propose the appropriate solution – economically and sustainably.
Who Can I Contact for Technical Questions or Problems?
Our experienced service team is always available to provide personal advice. For OEM partners, we also offer key account support with direct project relevance. You can reach us by phone, email, or via our contact form.
The Tubes of My Awning Keep Losing Air, What Can I Do?
Please follow the steps in the instructions and also use the enclosed tool to tighten the valves.
My awning is damaged and needs to be repaired. The dealer referred me to you. What should I do now?
Please follow the instructions in the complaint form for awnings and send the information with photos of the damage by email to service.vorzelte@westfieldoutdoors.eu.
The Screws on My Chair Keep Coming Loose, What Can I Do?
Using a commercially available threadlocker (e.g., Loctite) can help.
Can I get Replacement Screws for My Chair from You?
Yes, please contact us using our contact form, stating your chair model and which screws are concerned.
Making the outdoors feel like home – we can do that!
From product idea to market readiness: Together, we create solutions that inspire people outdoors. Be part of innovative outdoor solutions!